Arrival information

KI Housing provides a flexible key pick-up system that allows tenants to move in also outside office hours.

Before arrival

An email with important arrival information and code to the key box is sent to the tenant 1-2 weeks before arrival.

If you have not received any arrival information a week before your arrival, please note that it is your responsibility to send an email to service@kihousing.se at least 3 working days before the starting date of the contract to ask for the information.

Upon arrival

If you have not recieved the arrival information upon arrival and have not notified us that you lack the arrival information, you must contact KI Housing immediately. If you are arriving outside office hours and lack the arrival information, you will not get access to your room/apartment before the next working day (no compensation will be given).

Time for key pickup

The keys are picked up from coded key boxes and are usually available for pickup from 14.00 on the starting date of your contract.

Key pickup procedure

The key pickup procedure differs depending on what area you will be staying in. To find out how the key pickup procedure works in your area, we refer to the information below.

Use of the key boxes

Please note that the key boxes are only intended for key pickup upon arrival and must not be used as key storage by tenants during their stay.

Key pickup

Key pickup for Berzelius väg

Information about the key pickup process for tenants who will be staying at Berzelius väg.
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Key pickup for Jägargatan

Information about the key pickup process for tenants who will be staying at Jägargatan.
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Key pickup for Pax

Information about the key pickup process for tenants who will be staying at Emmylundsvägen (Pax).
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Key pickup for Strix

Information about the key pickup process for tenants who will be staying at Armégatan (Strix).
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Key pickup for KI Residence Solna

Information about the key pickup process for tenants who will be staying in the KI Residence Solna.
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Key pickup for KI Residence Flemingsberg

Information about the key pickup process for tenants who will be staying in the KI Residence Flemingsberg.
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Internet

Internet access

Internet access is provided as a service by KI Housing in most of our areas.

Please note that the tenant will not receive a rent reduction for any period if the internet service is unstable or down.

For further information about our internet service, we refer to the information at this link.

Berzelius väg

KI Housing does not provide internet in this area. You can either choose to make a subscription via companies such as Bredbandsbolaget or Telia or get a mobile broadband solution via companies such as Tele2, Comviq, Telia or Tre.

Jägargatan

KI Housing provides WiFi as a service in this area. The WiFi-code is written in the arrival email that is sent to you about 1-2 weeks before your arrival. You may start using this WiFi-service as soon as you arrive.

KI Residence Flemingsberg

KI Housing provides internet as a service in this area. There is a modem in every studio/apartment. You will find the name of the network and the password on the modem. You may start using the internet service as soon as you arrive. At this link you can download an internet guide.

KI Residence Solna

KI Housing provides internet as a service in this area. There is a modem in every studio/apartment. The modem is located in the fuse box in the hallway. You will find the name of the network and the password on the modem or on the WiFi-sticker placed on the fuse box. You may start using the internet service as soon as you arrive.

Pax

SSSB provides internet as a service in this area. Broadband is installed in all student rooms and a LAN cable marked “KI cable” is provided. Please note that you must register on a portal provided by Bredbandsbolaget to be able to use the internet service. At this link you can download an internet guide.

Strix

Phone cards

Phone card with low rates

If you wish to have a phone card with cheap rates, we recommend you to get a local SIM-card upon arrival in Sweden. By buying a Swedish SIM-card you will get the best network and fastest internet speed available. Swedish SIM-cards can be bought in all kiosks like Pressbyrån, 7-eleven and supermarkets.

Is your phone unlocked?

First of all, make sure that your phone is unlocked if you are switching phone operator. Some phones are locked to the operator/retailer that you bought the phone through.

How to insert the SIM-card

– The SIM-card has three different sizes. Choose the SIM-card that fits your phone.
– Turn off your phone.
– Locate the SIM-card tray and remove the old SIM-card.
– Place your new SIM-card in the tray.
– Turn on your phone.
– When you have topped up your SIM-card, it should be ready to use!