How do I know that the payment has gone through when paying online on the customer portal?

When the payment has gone through all systems involved, the status of the invoice will be changed to ”paid”. You will also receive a confirmation by email.

I cannot pay the invoice on the customer portal – can the due date be postponed?

It is your obligation as a tenant to ensure that the rent is paid on time.

If you, for some reason, cannot pay the invoice in the customer portal, you can still pay the invoice on time by using another payment method.

How do I pay the rent?

The rent is always paid in advance for the following month. The rental invoices are issued around the 20th of each month and can be found in the customer portal. The due date is clearly stated on the invoice.

KI Housing provides several payment methods – for more information about those, see this link. Please note that we do not accept any payments at our office.

How do I get my deposit back?

If the keys are returned on time and the departure inspection is approved, you will be able to get your full deposit back. If keys are not returned in time and/or the departure inspection is not approved, this results in additional costs for KI Housing that will be deducted from the deposit. If these costs are less than the deposit, you will get back the remaining amount.

Please follow the instructions at this link in order to get your deposit back.

When should the deposit be paid?

The deposit is charged on the first rental invoice which is usually due on the contract’s starting date.

A couple of weeks before the starting date of your contract, you will find your first rental invoice (that will include the refundable deposit) in the customer portal.  You will be notified by email that there is an invoice to pay in the customer portal.

The due date will be clearly stated on the invoice.

Why do I have to pay a deposit?

A security deposit of SEK 2000 is always charged. If there would be any damages or if the room/apartment is not left in a satisfactory condition, a part of the deposit (or the total amount) will be used to cover the costs for cleaning and repair. If everything is in order, the full deposit will be repaid to you.

What is included in the rent?

Electricity, water and heating are included in the rent. Please note that home insurance is not included in the rent. It is therefore important that you sign up for home insurance before moving in. For more information about home insurance, please see this link.

How do I cancel my contract?

The tenant has a notice time of one month for cancelling a contract during the time of lease. This means that you are obliged to pay rent for one month from the day when your request for terminating your contract was sent. Termination of your rental contract is made in the customer portal in the contracts section. Your termination/cancellation of contract is valid when you have gotten a confirmation from KI Housing by email stating that we have received your notice of termination/cancellation.

Why does my apartment have two different numbers?

The Swedish Parliament, the Riksdag, has decided that all housing units are to be listed in a national housing register. The apartment you live in has been given a new number in the housing register being developed by Lantmäteriet.

The ”old” system may still be the one used by the landlord and also by us, and therefore the numbers may differ in some of our accommodation areas.

Page manager: Louise Richardson