I tried to pay the invoice through my user account and got an error message saying that the payment was “refused by card issuer”. What does it mean?

The error message usually indicates either of the following:

– That you do not have enough money in the account
– Limits or restrictions of the card
– That your card is not activated for online payments
– Temporary communication error with the bank

If none of these things is the problem, you will have to contact the card issuer.

I cannot pay the invoice through my user account – can the due date be postponed?

It is your obligation as a tenant that the rent is paid on time. If you, for some reason, cannot pay the invoice through your user account you can still pay the invoice on time by using another payment method.

How do I pay the rent?

The rent is always paid in advance for the following month. The rental invoices are sent by email and the due date is clearly stated on the invoice.

KI Housing provides several payment methods – for more information about those, see this link. Please note that we do not accept any payments at our office.

How do I get my deposit back?

If the keys are returned on time and the departure inspection is approved, you will be able to get your full deposit back. If keys are not returned in time and/or the departure inspection is not approved, this results in additional costs for KI Housing that will be deducted from the deposit, if these costs are less than the deposit, you will get back the remaining amount. Please follow the instructions at this link in order to get your deposit back.

When should the deposit be paid?

There is no general deadline for paying the deposit since each applicant has his or her own deadline for paying the deposit. The due date is clearly stated on the deposit invoice.

Why do I have to pay a deposit?

A security deposit of SEK 2000 is always charged. If there would be any damages or if the room/apartment is not left in a satisfactory condition, a part of the deposit (or the total amount) will be used to cover the costs for cleaning and repair. If everything is in order, the full deposit will be repaid to you.

What is included in the rent?

Electricity, water and heating are included in the rent. Please note that home insurance is not included in the rent. It is therefore important that you sign up for home insurance before moving in. For more information about home insurance, please see this link.

How do I cancel my contract?

The tenant has a notice time of one month for cancelling a contract during the time of lease. This means that you are obliged to pay rent for one month from the day when your request for terminating your contract was sent. The request for terminating your contract has to be sent by email to info@kihousing.se. Your termination/cancellation of contract is valid when you have got a confirmation from KI Housing by email stating that we have received your notice of termination/cancellation.

Why does my apartment have two different numbers?

The Swedish Parliament, the Riksdag, has decided that all housing units are to be listed in a national housing register. The apartment you live in has been given a new number in the housing register being developed by Lantmäteriet.

The ”old” system may still be the one used by the landlord and also by us, and therefore the numbers may differ in some of our accommodation areas. The correct number to give to the tax office is the four digit number that is written like (#xxxx) on your rental invoice.

Page manager: Louise Richardson