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I have issues with receiving my VISA or residence permit, is it possible to postpone the starting date of my contract?

A tenant can postpone the starting date of his/her contract for a maximum of two weeks, for more information regarding the terms and conditions, see our contract rules. It is not possible to postpone the starting date of a contract further than two weeks from the original starting date. If you are unsure about how long it will take before your VISA/residence permit is processed you have two alternatives:

  • You can keep your contract and pick up your keys later.  Please note that you will have to pay rent from the starting date of your contract.
  • You can choose to cancel your contract before its starting date. For cancellations made at least one month before the starting date of the contract no charges will apply. If you cancel the contract less than one month before the starting date, there will be a late cancellation fee equal to one week’s rent. You will have to log in to your existing account in the customer portal and submit a new application in order to be placed in the queue for accommodation at a later date.
Page manager: Louise Richardson