The amount on my invoice is not the amount I expected. What do I do?

The notification about the invoice shown in the portal only shows the amount and due date. If you want to see a specifikation of what has been charged for, you can download the invoice as a PDF-file. Click ”download invoice” in the invoice section and follow the steps.

How do I know that the payment has gone through when using some of the other payment methods?

The procedure for the payment to go through all systems involved will take several days (from 3-10 days). During this time, the invoice will still appear as ”not paid” in the customer portal. When KI Housing has received and registered your payment, the status of the invoice will be changed to ”paid”. As long as you pay on time, your invoice will not be considered as overdue even if the payment is registered a few days after the due date.

I tried to pay the invoice in the customer portal and got an error message saying that the payment was ”canceled”. What does it mean?

This error message usually means that you have interrupted the payment yourself. It is important that you always finish the payment process once you have started it. Make sure that you choose ”pay” and not ”cancel” when paying the rent online.

Will I get my deposit back after departure?

If you have paid a deposit upon arrival, the deposit will be refunded to you after departure if the keys are returned on time and the final inspection is approved.

Please note that your deposit will not be returned automatically. You need to submit the online deposit reclaim form at this link within two months after the day of your departure.

When we have received the correct information your deposit will be returned within six weeks.

For further information about the deposit return, we refer to the information at this link.

What happens if I do not pay the rent on time?

Tenants who fail to pay the rent in time will be contacted by email and be charged a reminder fee of SEK 60. Tenants who repeatedly fail to observe the due dates will be given notice of termination of contract.

How do I know that the payment has gone through when paying online on the customer portal?

When the payment has gone through all systems involved, the status of the invoice will be changed to ”paid”. You will also receive a confirmation by email.

I cannot pay the invoice on the customer portal – can the due date be postponed?

It is your obligation as a tenant to ensure that the rent is paid on time.

If you, for some reason, cannot pay the invoice in the customer portal, you can still pay the invoice on time by using another payment method.

How do I pay the rent?

The rent is always paid in advance for the following month. The rental invoices are issued around the 20th of each month and can be found in the customer portal. The due date is clearly stated on the invoice.

KI Housing provides several payment methods – for more information about those, see this link. Please note that we do not accept any payments at our office.

How do I get my deposit back?

If the keys are returned on time and the departure inspection is approved, you will be able to get your full deposit back. If keys are not returned in time and/or the departure inspection is not approved, this results in additional costs for KI Housing that will be deducted from the deposit. If these costs are less than the deposit, you will get back the remaining amount.

Please follow the instructions at this link in order to get your deposit back.

Page manager: Louise Richardson