What happens if I do not pay the rent on time?

Tenants who fail to pay in time will be contacted by email and be charged a reminder fee of SEK 50. Tenants who repeatedly fail to observe the due dates will be given notice of termination of contract.

How do I know that the payment has gone through when paying via my user account?

The status of the invoice on your user account will be “pending” until the payment has gone through all systems involved. The status of the invoice will finally change to “Complete” when we have received your payment. This procedure may take several days.

Why do I get the error message “order ID not unique” when paying through my user account?

If the payment is interrupted several times, the invoice might be blocked. Please send an email to your booking coordinator and we will unlock the invoice for you.

I tried to pay the invoice through my user account and got an error message saying that the payment was “cancelled by customer”. What does it mean?

This error message usually means that you have interrupted the payment yourself. It is important that you always finish the payment process once you have started it. Make sure that you choose “betala” (pay) and not “avbryt” (cancel) if the payment page is in Swedish.

I tried to pay the invoice through my user account and got an error message saying that the payment was “refused by card issuer”. What does it mean?

The error message usually indicates either of the following:

– That you do not have enough money in the account
– Limits or restrictions of the card
– That your card is not activated for online payments
– Temporary communication error with the bank

If none of these things is the problem, you will have to contact the card issuer.

I cannot pay the invoice through my user account – can the due date be postponed?

It is your obligation as a tenant that the rent is paid on time. If you, for some reason, cannot pay the invoice through your user account you can still pay the invoice on time by using another payment method.

How do I pay the rent?

The rent is always paid in advance for the following month. The rental invoices are sent by email and the due date is clearly stated on the invoice.

KI Housing provides several payment methods – for more information about those, see this link. Please note that we do not accept any payments at our office.

How do I get my deposit back?

If the keys are returned on time and the departure inspection is approved, you will be able to get your full deposit back. If keys are not returned in time and/or the departure inspection is not approved, this results in additional costs for KI Housing that will be deducted from the deposit, if these costs are less than the deposit, you will get back the remaining amount. Please follow the instructions at this link in order to get your deposit back.

When should the deposit be paid?

There is no general deadline for paying the deposit since each applicant has his or her own deadline for paying the deposit.

A couple of weeks before the starting date of your contract, you will find your first rental invoice (that will include the refundable deposit) in the customer portal.  You will be notified by email that there is an invoice to pay in the customer portal.

The due date will be clearly stated in the invoice.

Page manager: Louise Richardson